
FAQ
How do you calculate shipping costs?
After you inform us of the products and quantities you wish to order, our sales department will create a personalized quotation for you, including the required shipping costs from the carrier.
Do you ship internationally?
Yes, we ship our products worldwide. Currently, we have over 500 clients globally, and our products are sold in the Americas, Europe, Asia, and Oceania.
How long will it take for my products to arrive?
Delivery typically takes between 10 to 20 days following receipt of your advance payment. The exact arrival time varies based on the specific products and order quantity.
What are your packing terms?
Our products are securely packaged in export-standard cartons to ensure safe transit.
What are your delivery terms?
We offer a range of delivery terms, including FCA, EXW, FOB, CFR, CIF, DAP, DDU, and DDP, to meet diverse shipping needs.
What is your return policy?
JIEKA will fully cover returns or exchanges due to product quality issues; requests for returns or exchanges not related to product quality may be refused by JIEKA.
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